View source for Submit NFIP Cancellation Request

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{{box-summary
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|title =
|text = This procedure explains how agents can submit a '''[[NFIP Cancellations|cancellation request for an NFIP policy]]'''. <br>
This will not auto-issue and must be reviewed by Underwriting before it is cancelled.
}}
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== Procedural Steps ==
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|number = 1
|title = 1. Policy Record
|content =
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|caption = Use the "Policy Actions" menu along the right side of the page.
|text    = <big>'''Open the [[Policy Record]].'''</big>
To start the policy cancellation process
* Find the '''Policy Actions''' block on the right
* Choose "'''Cancel Policy'''"

{{Attention|Policies cannot be cancelled because the insured no longer wants it. <br>There must be a Qualifying Reason.}}
}}
{{Box task
|image   = Img-proc-cxl-02.png
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|caption = NFIP Policy Cancellation page
|text    = <big>This will open the '''NFIP Policy Cancellation''' page.</big>

This page has the following sections:
# '''Qualifying Reason''' dropdown list
# Upload '''Cancellation Documents'''
# Cancellation '''Effective Date'''
# Cancellation '''Refund and Mailing''' Instructions
# '''Abandon''': Exit the cancellation without submitting anything
# '''Submit''': Create the Request Form and add any uploaded cancellation documents
All sections will be shown after a '''Qualifying Reason''' is chosen from the first dropdown box.
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{{collapsible-section
|number = 2
|title = 2. Qualifying Reason
|content = 
<big>'''Choose the appropriate Qualifying Reason.'''</big>
{{Box task
|image   = Img-proc-cxl-03.png 
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|caption = Choose the appropriate qualifying reason from the dropdown list 
|text    = 
The NFIP '''[[Cancellation Qualifying Reasons]]''' are listed from the top-down based on how common they are. 

For instance, most policies are cancelled after the sale of the building, which is at the top of the list.
* The '''Reason Codes''' are used for reporting to FEMA
* The Qualifying Reason will determine the cancellation '''effective date'''
* The '''Reason Code can be changed''' after submitting the request to Underwriting
}}
}}
{{collapsible-section
|number = 3
|title = 3. Supporting Documentation
|content = <big>'''Upload the Supporting Documentation.'''</big>
{{Box task
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|caption = Upload supporting documentation for the cancellation
|text    = 
Select the button that shows "'''Click to add more files or drop them'''".

Upload any '''[[Required Cancellation Documents]]''' as shown under the '''Qualifying Reason''', such as:
* Proof of sale (Reason Code 01)
* Duplicate declarations page (Reason Code 04)
* [[Cancellation Verification Letter]] (Reason Code 28)
These documents will become part of the [[Policy Documents]]. Additional documents can be added after this first request has been submitted.
}} 
Documents can be '''removed from this list''' after they are uploaded by clicking the '''Trash Can icon''' on the right.
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|file    = Img-proc-cxl-04b.png
|size    = 600px
|caption = Remove documents from the cancellation submission by clicking the Trash Can icon.
}}
}}
{{collapsible-section
|number = 4
|title = 4. Effective Date
|content = <big>'''Choose the correct [[NFIP Cancellation Effective Dates|Cancellation Effective Date]].'''</big><br>
Enter or choose the appropriate date. Effective dates chosen before the policy inception date may cause errors.
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|caption = Choose the correct Cancellation Effective Date
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{{Attention|Underwriting may '''adjust the Effective Date''' based on details in the documents or the date the request was received.}}
}}
{{collapsible-section
|number = 5
|title = 5. Refund
|content = <big>'''If applicable, choose where the Refund should be sent.'''</big><br>
{{Box task
|image   = Img-proc-cxl-06.png 
|size    = 300px
|caption = Confirm who will receive the refund and where it should be sent.
|text    = The refund amount will be calculated by the effective date and the refund rules.<br>
Below the calculation, the agent has options to choose who will be paid ("'''Pay to'''") and where the check will be mailed ("'''Mail refund to'''").
If the '''Insured buttons''' are used, the refund will be paid and sent '''using the details currently on file'''.
}}
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|file    = Img-proc-cxl-06b.png
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|caption = Adjust who will be shown on the refund check and where it will be mailed.
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If "Other" is chosen, complete the form fields to adjust who is shown on the check and where it will be mailed.
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{{collapsible-section
|number = 6
|title = 6. Review and Submit
|content = 
* Review the entered information for accuracy and completeness.
* Submit the cancellation request through the Equinox platform for processing.
}}
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