(50 intermediate revisions by the same user not shown)
Line 1:
Line 1:
{{info-nfip-sfip}}
{{Nav-hub Agent}}
{{eq-proc-agent}}
{{eq-proc-agent}}
{{box-summary
{{box-summary
|color = orange
|color = blue
|title =
|title =
|text = This page describes the steps to submit a '''[[First Notice of Loss]]''' (FNOL). Agents will provide essential details about the loss and submit the claim for processing.
|text = This procedure explains how agents can submit a '''First Notice of Loss''' (FNOL) in the Equinox platform.<br>
This initiates the claims process for a policyholder after a loss event.
}}
}}
{{img-proc-nofrm
== Procedural Steps ==
|file = File:Flow-eq-quote-overview.png
}}
{{lorem}}
{{clear}}
{{collapsible-section
{{collapsible-section
|number = 1
|number = 1
|title = Step 1: Find the Policy
|title = 1. Open New Claim
|content =
|content =
Text of the information (edit this).<br>
A claim can be started '''one of two ways''' (A or B, not both), which requires access to the policy.
{{img-proc-frm
----
|file = File:Img-eq-app-01.png
<big>'''A. Click the Report Claim button''' at the top of the '''[[Agency Workspace]]'''</big>
|width = 600px
* The next page will prompt to search for a policy number.
* Enter the policy number.
* Choose the correct policy from the list.
{{Box task
|image = Img-proc-fnol-01-workspace.png
|size = 600px
|alt =
|caption = Find the button on the Agency Dashboard.
|text =
}}
----
{{Box task
|image = Img-proc-fnol-01.png
|size = 200px
|alt =
|caption = Use the "Policy Actions" menu along the right side of the page and click on "Report Claim"
|text = <big>'''B. Start from the [[Policy Record]]'''</big>
* Find the '''Policy Actions''' block on the right
* Choose '''Report Claim'''
}}
----
The '''Report Claim''' page will open with a summary of the policy term.
{{Img-proc-free
|style = padding-top: 1em
|file = Img-proc-fnol-02.png
|caption = The '''Report Claim''' page will open with a summary of the policy term.
}}
}}
Any other text below an image (edit image and this line).
<!-- END OF COLLAPSIBLE SECTION -->
}}
}}
{{collapsible-section
{{collapsible-section
|number = 2
|number = 2
|title = Step 2: Click "Check Out"
|title = 2. Gather Information
|content =
|content =
Text of the information (edit this).<br>
<big>'''Complete each section below.'''</big><br>
{{img-proc-frm
''(Click to open if they are collapsed)''
|file = File:Img-eq-app-01.png
{{collapsible-details
|width = 600px
|number = 21
|title = Claimant Information
|content =
<big>Enter or confirm the details of the person who has stated the loss occurred.</big><br>
The fields will prepopulate with the policyholder information, which must be updated.
{{Img-proc-free
|style = padding-top: 1em
|file = Img-proc-fnol-03.png
|size = 500px
|caption = Confirm or update the claimants contact information.
}}
}}
{{collapsible-details
|number = 22
|title = Loss Date
|content =
Scroll down to the '''Loss Date''' section and enter the date of loss.
* The loss cannot be a future date. The claim must have incurred damage to the subject property.
* Confirm the '''Loss Location'''.
* Confirm the property that was damaged (building, personal property, or both).
{{Img-proc-free
|style = padding-top: 1em
|file = Img-proc-fnol-04.png
|size = 500px
|caption = Enter the Date of Loss and confirm the loss location, including the type of property damaged.
}}
}}
{{collapsible-details
|number = 23
|title = Cause of Loss
|content =
Scroll down to the '''Cause of Loss''' section.
* Choose all applicable options.
* Only the fields marked with an asterisk (*) are required; all other fields are optional.
* Enter as much information in the '''Comments section''' that would be relevant to a Claims Adjuster.
{{Img-proc-free
|style = padding-top: 1em
|file = Img-proc-fnol-05.png
|size = 500px
|caption = Enter the Cause of Loss. Add as much information as will be relevant to a Claims Adjuster.
}}
}}
}}
Any other text below an image (edit image and this line).
<!-- END OF COLLAPSIBLE SECTION -->
}}
}}
{{collapsible-section
{{collapsible-section
|number = 3
|number = 3
|title = Step 3: Find Billing Information
|title = 3. Confirm Contact Details
|content =
|content =
Text of the information (edit this).<br>
{{Box task
{{img-proc-frm
|image = Img-proc-fnol-06.png
|file = File:Img-eq-app-01.png
|size = 300px
|width = 600px
|alt =
|caption = Enter the details of the person who is to be notified after the claim has started
|text =
Scroll down to the '''Contact Information''' section
* The information here will auto-populate with the policyholder's contact details.
* Two options in the upper right corner allow the fields to be cleared or populated with the "Reported By" details
* This individual will be the primary contact for the Claims Adjuster when they visit the site.
Choose '''Add Third Party''' when the claim will be handled by a third party, like a public adjuster.
}}
}}
Any other text below an image (edit image and this line).
<!-- END OF COLLAPSIBLE SECTION -->
}}
}}
{{collapsible-section
{{collapsible-section
|number = 4
|number = 4
|title = Step 4: Update Billing Information
|title = 4. Review and Submit
|content =
|content = Review all the information on the single page for accuracy and completeness before finalizing.<br>
Text of the information (edit this).<br>
Confirm the details with the claimant. This provides accuracy and assurance.
{{img-proc-frm
* The "'''Discard'''" button will move the user back to the [[Policy Record]] or the [[Agency Workspace]].
|file = File:Img-eq-app-01.png
{{Img-proc-free
|width = 600px
|style = padding-top: 1em
|file = Img-proc-fnol-07.png
|caption = Click the "Submit Information and Report Claim" button to finish reporting the claim.
}}
}}
Any other text below an image (edit image and this line).
{{clear}}
}}
The system will process the [[First Notice of Loss]] after the "'''Submit Information and Report Claim'''" button is clicked.
{{collapsible-section
* Catastrophic events may not assign a Claims Adjuster immediately.
|number = 5
* If a Renewal Notice exists and the policy has not expired, then a new Renewal Notice will be sent to the updated payor.<br>
|title = Step 5: Complete the Update
<!-- END OF COLLAPSIBLE SECTION -->
|content =
Text of the information (edit this).<br>
{{img-proc-frm
|file = File:Img-eq-app-01.png
|width = 600px
}}
Any other text below an image (edit image and this line).
}}
}}
{{needsedit}}
== Steps to Submit FNOL ==
[[Category:Claims]]
# Log in to the Equinox system and navigate to the policy requiring a claim submission.
## Use the search bar to locate the policy by number, address, or policyholder name.
## Confirm that the policy is active and eligible for claims submission.
# Select the "Claims" tab or menu option for the policy.
# Click the "Submit FNOL" button to start the submission process.
## If the button is not visible, ensure the policy meets the eligibility requirements.
# Complete the FNOL form with the following details:
## **Policyholder Information**: Verify and update contact details as needed.
## **Loss Details**: Include the date of loss, cause of loss, and any preliminary damage estimates.
## **Property Information**: Confirm the affected property address.
## **Supporting Documents**: Upload any required documents, such as photos or third-party reports.
# Review the entered information for accuracy.
# Submit the FNOL.
## A confirmation message will appear with a claim reference number.
## Note the reference number for follow-up purposes.
== Common Issues ==
* FNOL submission errors due to missing policy details or eligibility issues.
** Double-check that the policy is active and matches the date of loss criteria.
* Uploading large files may cause delays.
** Ensure document sizes do not exceed system limits.
This procedure explains how agents can submit a First Notice of Loss (FNOL) in the Equinox platform.
This initiates the claims process for a policyholder after a loss event.
Procedural Steps
1. Open New Claim
A claim can be started one of two ways (A or B, not both), which requires access to the policy.
A. Click the Report Claim button at the top of the Agency Workspace
The next page will prompt to search for a policy number.
Enter the policy number.
Choose the correct policy from the list.
Find the button on the Agency Dashboard.
Use the "Policy Actions" menu along the right side of the page and click on "Report Claim"
