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How Do I...

... create an NFIP Application for flood insurance?
... update Billing instructions on an NFIP policy?
... start First Notice of Loss for an NFIP policy?
... cancel an NFIP Policy?
... make a payment on a policy for an insured?
... walk a policyholder through the Consumer Portal?
... update a Mortgagee Clause on a policy?
... increase NFIP policy coverage limits?

Find More Helpful Procedures

Did You Know...

... tenants cannot purchase NFIP building coverage unless their lease or rental agreement requires it?
... the NFIP will only pay for specific items stored in a basement, like food freezers?
... agents can change an insured name on an NFIP policy without canceling the policy?
... NFIP building coverage can be split into two policies for an addition or extension?

Answer Uncommon Questions

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Equinox Policy Management
Discover how Equinox streamlines your policy workflow.
More time with clients, less with support.

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Consumer Portal

Wiki Help

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Shared knowledge is better for all.

Help Desk

@@ Line 1: / Line 1: @@
-__NOTOC__
+{{banner-main}}
-{{mainbox
+<div style="display: grid; grid-template-columns: 1fr 1fr; column-gap: 1em; grid-auto-rows: minmax(50px auto);">
-|color=green
+<div style="display: grid; grid-template-rows: subgrid;">
-|head=Announcements
+{{box-main-2
-|content= '''October 2024:''' New resources added to this dummy article.<br />
+|logo = [[File:Img-question-mark-02.png|50px|link=]]
-'''Upcoming:''' November training modules release.
+|title = How Do I...
+|footer = [[Help:How Do I|{{clickable-button|Find More Helpful Procedures}}]]
+|content= &nbsp;
+* ... create an '''[[Create NFIP Application|NFIP Application]]''' for flood insurance?
+* ... update '''[[Submit Change to NFIP Billing Instructions|Billing instructions]]''' on an NFIP policy?
+* ... start '''[[Report Claim|First Notice of Loss]]''' for an NFIP policy?
+* ... '''[[Submit NFIP Cancellation Request|cancel an NFIP Policy]]'''?
+* ... make a '''[[Premium Payment|payment on a policy]]''' for an insured?
+* ... walk a policyholder through the '''[[Consumer Portal]]'''?
+* ... update a '''[[Submit Change to Mortgagee Clause|Mortgagee Clause]]''' on a policy?
+* ... increase NFIP '''[[Submit Change to NFIP Coverage|policy coverage limits]]'''?
+}}
+</div>
+<div style="display: grid; grid-template-rows: subgrid;">
+{{box-main-2
+|logo = [[File:Img-exclamation-01.png|50px|link=]]
+|title = Did You Know...
+|footer = [[Help:Did You Know|{{clickable-button|Answer Uncommon Questions}}]]
+|content= &nbsp;
+* ... tenants cannot purchase '''[[NFIP Tenant Coverage|NFIP building coverage]]''' unless their lease or rental agreement requires it?
+* ... the NFIP will only pay for '''[[Basement Coverage Limitations|specific items stored in a basement]]''', like food freezers?
+* ... agents can '''[[Submit Change to NFIP Insured|change an insured name]]''' on an NFIP policy without canceling the policy?
+* ... NFIP '''[[NFIP Additions and Extensions|building coverage can be split]]''' into two policies for an addition or extension?
 }}
+</div></div>
+<div style="display: grid; grid-template-columns: 1fr 1fr 1fr; column-gap: 1em; grid-auto-rows: minmax(50px auto);">
+<div style="display: grid; grid-template-rows: subgrid;">
+<!-- SMALL BOX LEFT -->
 {{mainbox
-|head=Help Desk
+|color = blue
-|color=blue
+|head = Policy
-|content=
+|content =
-The Help Desk will contain information about how to use this site and how to troubleshoot Equinox issues. The general information about this site will be kept in Help. Equinox issues will be listed with images and a link to an article in Help. Help will differ from the Playbook for each namespace (UW, Claims, Operations), as those will be procedural references for a specific audience.
+'''Equinox Policy Management''' <br />
+<small>Discover how Equinox streamlines your policy workflow.<br>
+'''More time with clients, less with support.'''</small>
-'''[[Help:Contents|Find Answers at the Help Desk]]'''
+[[File:Img-google-library-books.png|x40px|link=]] &nbsp; <big>'''[[Agency Workspace]]'''</big>
 }}
+</div>
+<div style="display: grid; grid-template-rows: subgrid;">
+<!-- SMALL BOX CENTER -->
 {{mainbox
-|head=Underwriting Hub
+|color = blue
-|content=
+|head = Self-service
-'''Introduction to NFIP Policy Processing''' <br />
+|content =
-Discover the essentials of policy management.
+'''DIY with Equinox''' <br />
+<small>Identify solutions. Real-time, transparent, easy to use options for policyholders.<br>
+'''Give yourself a helping hand.'''</small>
-'''[[UW:Hub|Underwriting Hub]]'''
+[[File:Img-google-brightness-alert.png|x40px|link=]] &nbsp; <big>'''[[Consumer Portal]]'''</big>
 }}
+</div>
+<div style="display: grid; grid-template-rows: subgrid;">
+<!-- SMALL BOX RIGHT -->
 {{mainbox
-|head=Claims Hub
+|color = green
-|content=
+|head = Wiki Help
-'''Introduction to NFIP Claims Processing''' <br />
+|content =
-Discover the essentials of claims management.
+'''Need assistance?''' <br />
+<small>The Help Desk shows you how to use the wiki for everyone's benefit.<br>
+'''Shared knowledge is better for all.'''</small>
-'''[[Claims:Hub|Claims Hub]]'''
+[[File:Img-google-support.png|x40px|link=]] &nbsp; <big>'''[[Help:Contents|Help Desk]]'''</big>
 }}
-{{mainbox
+</div></div>
-|head=Operations Hub
-|content=
-'''Introduction to NFIP Operations''' <br />
-Discover the essentials for WYO insurers.
-'''[[Operations:Hub|Operations Hub]]'''
+__NOTOC__
-}}
-{{mainbox
-|color=grey
-|head=External Resources
-|content=
-'''[https://www.fema.gov FEMA]''' <br />
-'''[https://www.floodsmart.gov FloodSmart]'''
-}}