Equinox: Difference between revisions

Latest revision as of 15:57, 6 March 2025

Equinox, the next evolution in insurance policy management

Equinox is a cloud-based policy management platform designed to help insurance agents efficiently issue policies, process changes, and assist policyholders.

With all policy lifecycle tasks integrated into one system, Equinox provides a seamless experience for managing quotes, underwriting, renewals, and claims—all in real-time.

What Can Agents Do in Equinox?

Equinox simplifies policy management with intuitive tools that help agents:

Generate and submit quotes and applications online.
Make policy changes (mortgagee updates, insured names, coverage limits, etc.).
Manage renewals and cancellations with clear guidelines.
Access and distribute policy documents instantly.
Process premium payments (electronic payments, mortgage company checks, and more).
Track claims activity when policyholders report a loss.

Agents are the primary point of contact for policyholders. With Equinox, they can quickly navigate policy records, retrieve documents, and ensure smooth transactions.

Workspaces Built for Agents

The Agency Workspace in Equinox provides a central dashboard where agents can:

View and manage active policies.
View coverage details, billing history, and claims activity.
Track pending policy actions and renewal deadlines.
Confirm underwriting approvals and policy status updates.

Underwriters & Claims Support

While agents handle most transactions, certain policy actions require underwriter review.

Processing cancellations and endorsements requiring additional review.
Evaluating policyholder documentation for underwriting approval.

Claims examiners support policyholders by reviewing claims reports, assigning adjusters, and verifying policy details before settlement.

Find more details at Equinox User Roles.

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+[[File:Logo-equinox-color 2400.png|thumb|upright=0.7|Equinox, the next evolution in insurance policy management]]
+'''Equinox''' is a cloud-based policy management platform designed to help insurance agents efficiently issue policies, process changes, and assist policyholders.
-The Equinox platform is a comprehensive system designed to streamline policy management for agents, underwriters, and claims examiners. This platform integrates various tools and workflows to ensure efficient handling of policies, from issuance to claims processing.
+With all policy lifecycle tasks integrated into one system, Equinox provides a seamless experience for managing quotes, underwriting, renewals, and claims—all in real-time.
+{{clear}}
+== What Can Agents Do in Equinox? ==
+Equinox simplifies policy management with intuitive tools that help agents:
-==== Key Features and Concepts ====
+* Generate and submit '''quotes and [[NFIP Application|applications]]''' online.
+* Make '''[[Submit Change to NFIP Policy|policy changes]]''' (mortgagee updates, insured names, coverage limits, etc.).
+* Manage '''[[NFIP Policy Renewal|renewals]] and [[NFIP Cancellations|cancellations]]''' with clear guidelines.
+* Access and distribute '''[[Policy Documents|policy documents]]''' instantly.
+* Process '''[[Premium Payment|premium payments]]''' (electronic payments, mortgage company checks, and more).
+* Track '''[[Report Claim|claims activity]]''' when policyholders report a loss.
-* '''Green Path''': An automated issuance process for straightforward policies, requiring minimal intervention.
+Agents are the primary point of contact for policyholders. With Equinox, they can quickly navigate policy records, retrieve documents, and ensure smooth transactions.
-* '''Yellow Path''': Tasks requiring underwriter review, including complex endorsements, cancellations, or claims-related actions.
-* '''Consumer Portal''': A tool enabling policyholders to access policy details, make payments, and submit inquiries, supported by agents familiar with its features.
-==== User Roles ====
+== Workspaces Built for Agents ==
+The '''[[Agency Workspace]]''' in Equinox provides a central dashboard where agents can:
+* View and manage [[Policy Record|active policies]].
+* View coverage details, billing history, and claims activity.
+* Track pending policy actions and renewal deadlines.
+* Confirm underwriting approvals and policy status updates.
-# '''Agents''':
+== Underwriters & Claims Support ==
-#* Primary resource for policyholders.
+While agents handle most transactions, certain policy actions require underwriter review.
-#* Responsibilities include issuing policies, submitting changes, and navigating the consumer portal.
+* Processing '''cancellations''' and '''endorsements requiring additional review'''.
-# '''Underwriters''':
+* Evaluating '''policyholder documentation''' for underwriting approval.
-#* Handle Yellow Path tasks such as reviewing endorsements and processing cancellations.
+Claims examiners support policyholders by reviewing '''claims reports''', assigning adjusters, and verifying policy details before settlement.
-#* Manage productivity through specialized queues.
-# '''Claims Examiners''' (future content):
-#* Oversee claims-related actions and policy referrals due to inconsistencies.
-==== Workspaces ====
-* '''Agent Workspace''': Features six queues for managing tasks, accessing bulletins, and navigating active policies.
-* '''Underwriter Workspace''': Includes fifteen queues to handle reviews, provisional rates, and productivity tracking.
-==== Policy Record Page ====
-The Policy Record page organizes policy information into five collapsible sections:
-# '''Policy Summary'''
-# '''Coverage Details'''
-# '''Billing and Payments'''
-# '''Claims Information'''
-# '''Documents and Activity Log'''
-==== Procedures and Actions ====
-* '''Agent Policy Actions''': Procedures for issuing policies, submitting changes, and managing consumer interactions.
-* '''Underwriter Policy Actions''': Handling tasks requiring detailed review and productivity tracking.
-==== Navigation ====
-The Equinox platform is designed for seamless navigation between roles, workspaces, and procedures. Each user type can efficiently manage their responsibilities through tailored features and tools.
-'''Equinox''' (EQ) is a P&C and Flood insurance policy and claims management system. All policy lifecycle functions are performed on one fully integrated, cloud-based platform. The platform supports both agency and consumer direct sales/service models.
-'''Key Integrated Processes'''
-# Online Quotes
-# Online Applications
-# Complete Underwriting Virtual Back Office (VBO)
-# Electronic and printed document management and distribution (dec pages, billings, EOB, etc.)
-# Real time policy Issuance
-# Real time policy maintenance (endorsements, renewals, etc.)
-# Premium collection (mortgage company and insured paper check collection, electronic payments (ach, credit card, wire.), etc.)
-# Full Claims processing VBO, including reporting/FNOL, Adjuster assignment, Reserve setting and adjustments, and reporting.
-# Automated outgoing payments (policy refunds, claims payments, adjuster payments)
-# Operational and financial reporting (written premium reports, accounts receivable reports, claims payments and reserve reports, claims outstanding, policy and premiums in force, etc.)
-==Flood Insurance==
-* [[Create NFIP Application]]
-* [[Make Policy Changes]]
-* [[Equinox Policy Documents]]
-* [[Make Payments]]
-* [[Submit FNOL]]
-* [[Cancel NFIP Policy]]
-* [[Policy Screen]]
-==Workspace==
-* [[Agency Workspace]]
-* [[Policy Reports]]
-* [[Equinox Accounting|Accounting]]
+Find more details at [[Equinox User Roles]].
 [[Category:Equinox]]