Equinox

Equinox is a cloud-based policy management platform designed to help insurance agents efficiently issue policies, process changes, and assist policyholders. With all policy lifecycle tasks integrated into one system, Equinox provides a seamless experience for managing quotes, underwriting, renewals, and claims—all in real-time.

What Can Agents Do in Equinox?

Equinox simplifies policy management with intuitive tools that help agents:

• Generate and submit quotes and applications online.
• Make policy changes (mortgagee updates, insured names, coverage limits, etc.).
• Manage renewals and cancellations with clear guidelines.
• Access and distribute policy documents instantly.
• Process premium payments (electronic payments, mortgage company checks, and more).
• Track claims activity when policyholders report a loss.

Agents are the primary point of contact for policyholders. With Equinox, they can quickly navigate policy records, retrieve documents, and ensure smooth transactions.

Workspaces Built for Agents

The Agent Workspace in Equinox provides a central dashboard where agents can:

• View and manage active policies.
• Receive important bulletins and alerts.
• Track pending policy actions and renewal deadlines.
• Submit endorsements and other policy updates.

For more details, visit the Agent Workspace page.

Underwriters & Claims Support

While agents handle most transactions, certain policy actions require underwriter review. These Yellow Path tasks include:

• Processing cancellations and endorsements requiring additional review.
• Evaluating policyholder documentation for underwriting approval.
• Managing provisional rates and manual rating scenarios.

Claims examiners support policyholders by reviewing claims reports, assigning adjusters, and verifying policy details before settlement.

Navigating Policy Records

Each policy has a Policy Record where agents can:

• View coverage details, billing history, and claims activity.
• Upload supporting documents when submitting changes.
• Confirm underwriting approvals and policy status updates.