NFIP Cancellations: Difference between revisions
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# '''Ensure [[Required Cancellation Signatures|Proper Signatures]]''' | # '''Ensure [[Required Cancellation Signatures|Proper Signatures]]''' | ||
# '''Submit the [[NFIP Cancellation Request|Cancellation Request]]''' | # '''Submit the [[NFIP Cancellation Request|Cancellation Request]]''' | ||
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==Special Considerations for Agents == | ==Special Considerations for Agents == | ||
Revision as of 12:28, 3 December 2024
NFIP flood insurance policies have a one-year term. After a policy is issued, it can be cancelled prior to end of the term if a specific process is followed.
Unlike general insurance practices, where a signed "lost policy release" (LPR) form typically allows a policyholder to cancel their insurance, the NFIP has a more structured process. Here's what agents need to know about NFIP cancellations:
Key Differences from LPR Process
- Documentation Requirements
- NFIP cancellations require specific supporting documents to justify the reason for cancellation. A simple signed request from the policyholder is not sufficient.
- Reason Codes
- NFIP cancellations use qualifying reason codes, each with its own conditions, refund rules, and required documentation.
Steps for Processing NFIP Cancellations
- Identify the Cancellation Reason Code
- Gather Supporting Documentation
- Ensure Proper Signatures
- Submit the Cancellation Request
Special Considerations for Agents
- Policies with Claims
- Open claims prevent cancellation. Closed claims limit refund eligibility based on specific reason codes.
- Eligibility Rules
- Some properties may lose eligibility mid-term, such as those in communities suspended from the NFIP.
- Lender Requirements
- Lenders may impose requirements beyond federal regulations. Ensure proper documentation if a lender no longer requires flood insurance.
Documentation and Refund Handling
- Refunds must account for fees and surcharges. In some cases, FEMA reviews multi-term cancellations or refunds involving paid claims.
- Agents must understand refund calculations and guide policyholders on eligibility.
By following these structured steps, agents can navigate the NFIP’s cancellation process effectively, ensuring compliance while addressing policyholder concerns.