Report Claim

This Equinox Procedure is for Agents. Find a complete list here.

This procedure explains how agents can submit a First Notice of Loss (FNOL) in the Equinox platform. Submitting an FNOL initiates the claims process for a policyholder after a loss event. Accurate and timely submission ensures that the claims process can proceed without delay.

Procedural Steps

1. Access the Policy in Equinox

* Log in to the Equinox platform and locate the policy associated with the loss event.

• Open the policy record to verify the coverage details and ensure the policy is active.

2. Initiate the FNOL Submission

* Navigate to the "Claims" section and select "Submit FNOL."

• Enter the required details about the loss event, including:

 * Date and type of loss
 * Policyholder contact information

* Description of the loss

3. Upload Supporting Documentation

* Attach any documents provided by the policyholder, such as photos of the damage or receipts for emergency repairs.

• Ensure that all uploaded files are properly labeled and linked to the FNOL submission.

4. Review and Submit FNOL

* Review the entered information for accuracy and completeness.

• Submit the FNOL through the Equinox platform to initiate the claims process.

Additional Details

• NFIP Claims Guidelines Reference: Guidance on FNOL submissions, including required documentation and timelines.
• Equinox Quick Guide: Instructions for submitting FNOLs in the platform.
• FAQs for Agents: Common questions about FNOLs (e.g., "What should I do if the policyholder provides additional information after the FNOL is submitted?").

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This page contains information about the NFIP. Find more NFIP Resources.