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Revision as of 16:25, 5 March 2025
This page serves as a directory for various Policy Changes agents can request through the Equinox platform. Each change type includes details about the process, effective dates, and required documentation. Agents can reference individual procedures for more specific instructions.
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Administrative Changes
| Policy Detail | Effective Date | Auto-Issue? | Documents |
|---|---|---|---|
| Mortgagee Clause | Date of request | Yes | No |
| Insured Mailing Address | Date of request | Yes | No |
| Billing Instructions | Start of new policy term | Yes | No |
Insured Name Changes
| Policy Detail | Effective Date | Auto-Issue? | Documents |
|---|---|---|---|
| Name Corrections | Start of current term | Yes | No |
| Adding/Removing a Co-Insured | Date of request | No | Link |
| Updating a Name | Date of legal change | No | Link |
Building Characteristics Changes
| Policy Detail | Effective Date | Auto-Issue? | Documents |
|---|---|---|---|
| Elevation Data Update | Start of current term | No | Link |
| Flood Zone Revision | Based on FEMA map changes | No | Link |
Coverage Changes
| Policy Detail | Effective Date | Auto-Issue? | Documents |
|---|---|---|---|
| Coverage Increase | 30-day waiting period | No | Link |
| Coverage Decrease | Start of current term | Yes | Link |
| Deductible Change | Start of new policy term | Yes | Link |
General Process for Submitting a Policy Change
Step 1: Access the Policy in Equinox
Log in to the Equinox platform and locate the policy requiring a change.
Step 2: Initiate the Change Request
Navigate to the "Policy Actions" menu and select the relevant type of policy change.
Step 3: Enter the Requested Changes
Update the necessary details, such as coverage limits, deductible amounts, or insured name, as applicable.
Step 4: Attach Supporting Documentation (if applicable)
Upload required documentation for specific types of changes, such as proof of over-insurance or legal documentation.
Step 5: Review and Submit the Change Request
Confirm all details are accurate and submit the request for processing.