Submit Change to NFIP Billing Instructions

Policy Guide

Standard Flood Insurance Policy

Applications

Equinox Procedure
Waiting Periods : Occupancy Foundations : Discounts

New Business

Elevation Certificates
Primary Residence
BRCV : Venting : Condos

Renewals

Equinox Procedure
Billing Changes

Changes

Equinox Procedures
Mortgagee : Insured
Transfer of Ownership
Coverage Limits

Cancellations

Equinox Procedure
Request Forms : Signatures
Reasons : Documents

This Equinox Procedure is for Agents. Find a complete list here.

NFIP Renewal Bills can be sent to the insured or other interested parties, such as a named mortgagee. This procedure will show how to update where the renewal bill will be sent.

Procedural Steps

1. Check Out the Policy

Access the Policy Record

• To start the process, select "Check Out for Edit" in the upper right corner
• The button should show "Check In" while making the changes

2. Navigate to Mortgagees

To quickly navigate to the Mortgagees section, go to the Policy Actions block.

• Choose Policy Changes
• From the next menu, choose the Mortgagees option

Otherwise, scroll down to the Mortgagees section manually.

3. Make Changes

Enter the requested changes using the options below.

Add New Mortgagee

To add a mortgagee, follow these steps:

1. Click the "Add Mortgagee" button
2. Enter the mortgagee information
   • All starred content (seen below) must be entered for the "Add" button to activate
   • Mortgagee Type will sort the mortgagee clause into the proper position
3. Once all details are entered, click the "Add" button (move to Step 4 below)

Update Mortgagee Details

To update a mortgagee, follow these steps:

1. Click the Pencil icon
2. Adjust the appropriate mortgagee information
   • All starred content (seen below) must be entered for the "Save" button to activate
   • Mortgagee Type will sort the mortgagee clause into the proper position, such as when moving a first mortgagee into the second mortgagee position
3. Once all details are entered, click the "Save" button (move to Step 4 below)

Remove Mortgagee

To remove a mortgagee, follow these steps:

• Click the Trash Can icon
• If needed, the deletion can be reverted (see below)

Once all details are entered, click the "Save" button (move to Step 4 below)

4. Review and Submit

Review the changes for accuracy and completeness before finalizing.

Scroll to the top of the page to enter the effective date.

• Backdating is not allowed.
• Enter today's date or a later effective date.

Once the effective date is entered, click the Issue button.

The system will process the change immediately. A Declarations page with the updated information will be available in the Documents section of the Policy Record.

If the lender or insured needs an immediate copy, then one can be downloaded and emailed.

This page may need to be edited based on suggestions or concerns. Read more in the Discussion page.

This page contains details about NFIP Policy Changes. Find more NFIP information in the How To Endorse section of the Flood Insurance Manual.