Equinox

The Equinox platform is a comprehensive system designed to streamline policy management for agents, underwriters, and claims examiners. All policy lifecycle functions are performed on one fully integrated, cloud-based platform. The platform supports both agency and consumer direct sales/service models. This platform integrates various tools and workflows to ensure efficient handling of policies, from issuance to claims processing.

Key Integrated Processes  

1. Online Quotes
2. Online Applications
3. Complete Underwriting Virtual Back Office (VBO)
4. Electronic and printed document management and distribution (dec pages, billings, EOB, etc.)
5. Real time policy Issuance
6. Real time policy maintenance (endorsements, renewals, etc.)
7. Premium collection (mortgage company and insured paper check collection, electronic payments (ach, credit card, wire.), etc.)
8. Full Claims processing VBO, including reporting/FNOL, Adjuster assignment, Reserve setting and adjustments, and reporting.
9. Automated outgoing payments (policy refunds, claims payments, adjuster payments)
10. Operational and financial reporting (written premium reports, accounts receivable reports, claims payments and reserve reports, claims outstanding, policy and premiums in force, etc.)

Key Features and Concepts

• Green Path: An automated issuance process for straightforward policies, requiring minimal intervention.
• Yellow Path: Tasks requiring underwriter review, including complex endorsements, cancellations, or claims-related actions.
• Consumer Portal: A tool enabling policyholders to access policy details, make payments, and submit inquiries, supported by agents familiar with its features.

User Roles

1. Agents:
   • Primary resource for policyholders.
   • Responsibilities include issuing policies, submitting changes, and navigating the consumer portal.
2. Underwriters:
   • Handle Yellow Path tasks such as reviewing endorsements and processing cancellations.
   • Manage productivity through specialized queues.
3. Claims Examiners (future content):
   • Oversee claims-related actions and policy referrals due to inconsistencies.

Find more details at Equinox User Roles.

Workspaces

• Agent Workspace: Features six queues for managing tasks, accessing bulletins, and navigating active policies.
  Find more at the Agency Workspace page.
• Underwriter Workspace: Includes fifteen queues to handle reviews, provisional rates, and productivity tracking.
  Find more at the Underwriter Workspace page.

Policy Record

The Policy Record page organizes policy information into five collapsible sections:

1. Policy Summary
2. Coverage Details
3. Billing and Payments
4. Claims Information
5. Documents and Activity Log

Procedures and Actions

• Agent Policy Actions: Procedures for issuing policies, submitting changes, and managing consumer interactions.
• Underwriter Policy Actions: Handling tasks requiring detailed review and productivity tracking.

Navigation

The Equinox platform is designed for seamless navigation between roles, workspaces, and procedures. Each user type can efficiently manage their responsibilities through tailored features and tools.