Equinox: Difference between revisions

Revision as of 15:25, 6 March 2025

Equinox is a cloud-based policy management platform designed to help insurance agents efficiently issue policies, process changes, and assist policyholders. With all policy lifecycle tasks integrated into one system, Equinox provides a seamless experience for managing quotes, underwriting, renewals, and claims—all in real-time.

What Can Agents Do in Equinox?

Equinox simplifies policy management with intuitive tools that help agents:

Generate and submit quotes and applications online.
Make policy changes (endorsements, mortgagee updates, additional interests, etc.).
Manage renewals and cancellations with clear guidelines.
Access and distribute policy documents instantly.
Process premium payments (electronic payments, mortgage company checks, and more).
Track claims activity when policyholders report a loss.

Agents are the primary point of contact for policyholders. With Equinox, they can quickly navigate policy records, retrieve documents, and ensure smooth transactions.

Workspaces Built for Agents

The Agent Workspace in Equinox provides a central dashboard where agents can:

View and manage active policies.
Receive important bulletins and alerts.
Track pending policy actions and renewal deadlines.
Submit endorsements and other policy updates.

For more details, visit the Agent Workspace page.

Underwriters & Claims Support

While agents handle most transactions, certain policy actions require underwriter review. These Yellow Path tasks include:

Processing cancellations and endorsements requiring additional review.
Evaluating policyholder documentation for underwriting approval.
Managing provisional rates and manual rating scenarios.

Claims examiners support policyholders by reviewing claims reports, assigning adjusters, and verifying policy details before settlement.

Navigating Policy Records

Each policy has a Policy Record where agents can:

View coverage details, billing history, and claims activity.
Upload supporting documents when submitting changes.
Confirm underwriting approvals and policy status updates.

For a full overview, visit the Policy Record page.

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-The '''Equinox''' platform is a comprehensive system designed to streamline policy management for agents, underwriters, and claims examiners. All policy lifecycle functions are performed on one fully integrated, cloud-based platform that supports both agency and consumer direct sales/service models. This platform integrates various tools and workflows to ensure efficient handling of policies, from issuance to claims processing.
+Equinox is a cloud-based policy management platform designed to help insurance agents efficiently issue policies, process changes, and assist policyholders. With all policy lifecycle tasks integrated into one system, Equinox provides a seamless experience for managing quotes, underwriting, renewals, and claims—all in real-time.
-=== Key Features ===
+== What Can Agents Do in Equinox? ==
-* Online Quotes
+Equinox simplifies policy management with intuitive tools that help agents:
-* Online Applications
-* Complete Underwriting Virtual Back Office (VBO)
-* Electronic and printed document management and distribution (dec pages, billings, EOB, etc.)
-* Real time policy Issuance
-* Real time policy maintenance (endorsements, renewals, etc.)
-* Premium collection (mortgage company and insured paper check collection, electronic payments (ach, credit card, wire.), etc.)
-* Full Claims processing VBO, including reporting/FNOL, Adjuster assignment, Reserve setting and adjustments, and reporting.
-* Automated outgoing payments (policy refunds, claims payments, adjuster payments)
-* Operational and financial reporting (written premium reports, accounts receivable reports, claims payments and reserve reports, claims outstanding, policy and premiums in force, etc.)
-== User Roles ==
+* Generate and submit '''quotes and applications''' online.
+* Make '''policy changes''' (endorsements, mortgagee updates, additional interests, etc.).
+* Manage '''renewals and cancellations''' with clear guidelines.
+* Access and distribute '''policy documents''' instantly.
+* Process '''premium payments''' (electronic payments, mortgage company checks, and more).
+* Track '''claims activity''' when policyholders report a loss.
-# '''Agents''':
+Agents are the primary point of contact for policyholders. With Equinox, they can quickly navigate policy records, retrieve documents, and ensure smooth transactions.
-#* Primary resource for policyholders.
-#* Responsibilities include issuing policies, submitting changes, and navigating the consumer portal.
-# '''Underwriters''':
-#* Handle Yellow Path tasks such as reviewing endorsements and processing cancellations.
-#* Manage productivity through specialized queues.
-# '''Claims Examiners''' (future content):
-#* Oversee claims-related actions and policy referrals due to inconsistencies.
-Find more details at [[Equinox User Roles]].
+== Workspaces Built for Agents ==
+The '''Agent Workspace''' in Equinox provides a central dashboard where agents can:
-== Workspaces ==
+* '''View and manage active policies.'''
+* '''Receive important bulletins and alerts.'''
+* '''Track pending policy actions and renewal deadlines.'''
+* '''Submit endorsements and other policy updates.'''
-* '''Agent Workspace''': Features six queues for managing tasks, accessing bulletins, and navigating active policies.<br>Find more at the [[Agency Workspace]] page.
+For more details, visit the '''Agent Workspace''' page.
-* '''Underwriter Workspace''': Includes fifteen queues to handle reviews, provisional rates, and productivity tracking. <br>Find more at the [[UW:Underwriter Workspace|Underwriter Workspace]] page.
-== Policy Record ==
+== Underwriters & Claims Support ==
-The '''Policy Record''' page in Equinox serves as the central hub for accessing detailed information about a policy. It consolidates key data, such as coverage details, billing information, claims history, and activity logs, allowing users to efficiently manage and review policy actions. Designed for ease of use, the page also features tools for editing policy details and uploading documents.
+While agents handle most transactions, certain policy actions require underwriter review. These '''Yellow Path''' tasks include:
-Explore the [[Policy Record]] page to discover its full capabilities and streamline your workflow!
+* Processing '''cancellations''' and '''endorsements requiring additional review'''.
+* Evaluating '''policyholder documentation''' for underwriting approval.
+* Managing '''provisional rates and manual rating scenarios'''.
+Claims examiners support policyholders by reviewing '''claims reports''', assigning adjusters, and verifying policy details before settlement.
+== Navigating Policy Records ==
+Each policy has a '''Policy Record''' where agents can:
+* '''View coverage details, billing history, and claims activity.'''
+* '''Upload supporting documents''' when submitting changes.
+* '''Confirm underwriting approvals and policy status updates.'''
+For a full overview, visit the '''Policy Record''' page.
 [[Category:Equinox]]