Submit NFIP Cancellation Request: Difference between revisions

Revision as of 07:37, 6 March 2025

This Equinox Procedure is for Agents. Find a complete list here.

This procedure explains how agents can submit a cancellation request for an NFIP policy using the Equinox platform. The details below will help to orient and guide the agent through each step of the procedure and give additional resources as needed.

Procedural Steps

1. Access Policy Record

Use the "Policy Changes" menu along the right side of the page.

Open the Policy Record to start

To quickly navigate to the Policyholder section:

Find the Policy Actions block on the right
Choose "Submit Cancellation Request."

2. Start Cancellation Request

Enter the cancellation details, including:

Reason code
Effective date of cancellation

3. Attach Supporting Documentation

Upload any required documentation, such as:

NFIP Cancellation/Nullification Request form signed by the policyholder
Proof of sale, duplicate coverage, or other applicable evidence

Verify that all uploaded files are properly labeled and linked to the policy record.

4. Review and Submit

* Review the entered information for accuracy and completeness.

Submit the cancellation request through the Equinox platform for processing.

This page may need to be edited based on suggestions or concerns. Read more in the Discussion page.

This page contains details about NFIP Cancellations.
Find more in the How To Cancel section of the NFIP Flood Insurance Manual.

@@ Line 11: / Line 11: @@
 |number = 1
 |title = 1. Access Policy Record
 |content =
-* Log in to the Equinox platform and locate the policy requiring cancellation.
+{{Box task
-* Open the policy record and review the current policy details to confirm eligibility for cancellation.
+|image   = Img-proc-change-billing.png
+|size    = 200px
+|alt     =
+|caption = Use the "Policy Changes" menu along the right side of the page.
+|text    = <big>'''Open the [[Policy Record]] to start'''</big>
+To quickly navigate to the Policyholder section:
+* Find the '''Policy Actions''' block on the right
+* Choose "Submit Cancellation Request."
+}}
+<!-- END OF COLLAPSIBLE SECTION -->
 }}
 {{collapsible-section
@@ Line 19: / Line 28: @@
 |title = 2. Start Cancellation Request
 |content =
-* Navigate to the "Policy Actions" menu and select "Submit Cancellation Request."
+Enter the cancellation details, including:
-* Enter the cancellation details, including:
+* Reason code
-  * Reason code
+* Effective date of cancellation
-  * Effective date of cancellation
 }}
 {{collapsible-section
@@ Line 28: / Line 36: @@
 |title = 3. Attach Supporting Documentation
 |content =
-* Upload any required documentation, such as:
+Upload any required documentation, such as:
-  * NFIP Cancellation/Nullification Request form signed by the policyholder
+* NFIP Cancellation/Nullification Request form signed by the policyholder
-  * Proof of sale, duplicate coverage, or other applicable evidence
+* Proof of sale, duplicate coverage, or other applicable evidence
-* Verify that all uploaded files are properly labeled and linked to the policy record.
+Verify that all uploaded files are properly labeled and linked to the policy record.
 }}
 {{collapsible-section