NFIP Policyholder Communications

This page outlines the NFIP policy documents sent to the policyholder.

Declarations Page

A detailed, computer-generated summary of the policy, including coverage limits, premium breakdown, and terms.

• Summary of Coverage accompanies the Declarations Page, providing an overview of the policy’s protections. This ensures policyholders understand their coverage at a glance.

Mandatory Notifications

Insurers must send specific communications for various scenarios, including:

• Building Replacement Cost Value (BRCV) Updates: Sent every three years to ensure replacement cost values are current for applicable buildings.
• Severe Repetitive Loss (SRL) Notices: Inform policyholders of their property’s designation as SRL and the implications for premiums and mitigation assistance eligibility.
• Flood Insurance Reform Act (FIRA) Notices: Annual notifications about claims history and its impact on premiums.
• Renewal and Expiration Notices: Ensure policyholders are reminded of upcoming renewal deadlines and potential lapses.

Changes and Errors

• Provisional Rating Notices: Inform policyholders if their policy uses provisional rates, requiring updates for accurate rating.
• Effective Date Adjustments: Use the cancel/rewrite process to amend policy start dates while adhering to NFIP guidelines.

Specialized Communication Templates

• Templates are included for all key communications, such as SRL notices, renewal reminders, and cancellation verification letters, to maintain standardized and professional messaging.

Agent Responsibilities in Communications

Agents play a vital role in facilitating effective communication between the insurer and the policyholder. Key responsibilities include:

• Ensuring timely delivery of required notices.
• Explaining the implications of notifications, such as premium adjustments due to claims history or SRL status.
• Providing guidance on mitigation efforts to address premium increases or SRL designations.

External Resources

• Flood Insurance Manual, Appendix I, Policyholder Communications
• NFIP Summary of Coverage (Residential)
• NFIP Summary of Coverage (Commercial Property)
• Summary of Coverage (Residential Condominium Buildings)
• FloodSmart.gov

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