Submit Change to Mortgagee Clause

Policy Guide

Standard Flood Insurance Policy

Applications

Equinox Procedure
Waiting Periods : Occupancy Foundations : Discounts

New Business

Elevation Certificates
Primary Residence
BRCV : Venting : Condos

Renewals

Equinox Procedure
Billing Changes

Changes

Equinox Procedures
Mortgagee : Insured
Transfer of Ownership
Coverage Limits

Cancellations

Equinox Procedure
Request Forms : Signatures
Reasons : Documents

This Equinox Procedure is for Agents. Find a complete list here.

This procedure explains how agents or insureds can request changes to the mortgagee clause on an NFIP policy using the Equinox platform. Changes to the mortgagee clause may include updating the mortgagee’s name, address, loan number or adding or removing a mortgagee. Incorrect mortgagee information is a common cause of claim payment delay.

Procedural Steps

1. Access the Policy Record

Access the Policy Record

• Select "Check Out for Edit" in the upper right corner
• The button should show "Check In" while making the changes

2. Navigate to the Mortgagees Section

To quickly navigate to the Mortgagees section, go to the Policy Actions block

• Choose Policy Changes
• From the next menu, choose the Mortgagees option

Otherwise, scroll down to the Mortgagees section manually

Check to see if the mortgagee wants the policy to be billed to them (i.e. escrowed).

3. Enter the Requested Changes

Update the mortgagee details as required

Add New Mortgagee

* Adding a new mortgagee or loan number

• Updating contact details for an existing mortgagee
• Removing a mortgagee from the policy

Check to see if the mortgagee wants the policy to be billed to them (i.e. escrowed).

Update Mortgagee Details

* Adding a new mortgagee or loan number

• Updating contact details for an existing mortgagee
• Removing a mortgagee from the policy

Remove Mortgagee

* Adding a new mortgagee or loan number

• Updating contact details for an existing mortgagee
• Removing a mortgagee from the policy

4. Review and Submit

Review the changes for accuracy and completeness before finalizing.

Additional Details

• NFIP Guidelines Reference: Guidance on mortgagee clause changes, including documentation and timeline requirements.
• Equinox Quick Guide: Instructions for submitting mortgagee clause changes in the platform.
• FAQs for Agents: Common questions about mortgagee clause changes (e.g., "What happens if the mortgagee details are incorrect on the policy?").

This page may need to be edited based on suggestions or concerns. Read more in the Discussion page.

This page contains details about NFIP Policy Changes. Find more NFIP information in the How To Endorse section of the Flood Insurance Manual.