Submit NFIP Cancellation Request: Difference between revisions

Revision as of 08:43, 17 January 2025

This Equinox Procedure is for Agents. Find a complete list here.

This procedure explains how agents can submit a cancellation request for an NFIP policy using the Equinox platform. Cancellations may occur for various reasons, such as a duplicate policy, property sale, or a policyholder no longer requiring coverage. Agents must select the appropriate reason code and ensure that all required information is accurate and complete to process the request.

Procedural Steps

1. Access the Policy in Equinox

* Log in to the Equinox platform and locate the policy requiring cancellation.

Open the policy record and review the current policy details to confirm eligibility for cancellation.

2. Initiate the Cancellation Request

* Navigate to the "Policy Actions" menu and select "Submit Cancellation Request."

Enter the cancellation details, including:

 * Reason code

* Effective date of cancellation

3. Attach Supporting Documentation

* Upload any required documentation, such as:

 * NFIP Cancellation/Nullification Request form signed by the policyholder
 * Proof of sale, duplicate coverage, or other applicable evidence

Verify that all uploaded files are properly labeled and linked to the policy record.

4. Review and Submit the Request

* Review the entered information for accuracy and completeness.

Submit the cancellation request through the Equinox platform for processing.

5. Confirm Submission

* Check the policy record to ensure the cancellation request was processed successfully.

Notify the policyholder or agent of record regarding the status of the cancellation request.

This page may need to be edited based on suggestions or concerns. Read more in the Discussion page.

This page contains details about NFIP Cancellations.
Find more in the How To Cancel section of the NFIP Flood Insurance Manual.

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 * Notify the policyholder or agent of record regarding the status of the cancellation request.
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-== Additional Details ==
-* '''NFIP Guidelines Reference''': Guidance on cancellation reason codes and documentation requirements.
-* '''Equinox Quick Guide''': Instructions for submitting cancellation requests in the platform.
-* '''FAQs for Agents''': Common questions about cancellations (e.g., "What should I do if the policyholder provides incomplete documentation?").
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