Policy Actions

The Policy Actions widget on the Policy Record page provides a list of tasks agents can perform to manage policies. Each action simplifies the maintenance of accurate and up-to-date policy records.

1. Policy Changes

Submit changes to a policy, such as lender clauses, coverage adjustments, or insured details.

Key Steps:

• Access the Policy Record.
• Select the Edit Policy option.
• Enter the desired changes and review for accuracy.
• Submit the changes

Based on the type of procedure, the system will programmatically direct a policy towards transaction auto-issuance ("Green Path") or underwriter review ("Yellow Path").

• See NFIP Policy Changes for more details.

2. Mail Documents

Send policy-related documents to policyholders, agents, or third parties.

Key Steps:

• Go to the Documents section of the Policy Record.
• Select the documents to send.
• Use the built-in mailing tool to complete the action.

3. Report Claim

Initiate a claim on behalf of a policyholder.

Key Steps:

• Access the Claims tab of the Policy Record.
• Select Report Claim and fill in required details.
• Submit the claim for processing and follow up as needed.

4. Cancel Policy

Cancel an active policy due to non-payment, request, or other reasons.

Key Steps:

• Open the Policy Record.
• Navigate to Cancel Policy and complete the required details.
• Submit for review or finalization.

5. Change Effective Date

Feedback Needed: This needs to be added.

6. Send Create Account Email

Assist policyholders in setting up their Consumer Portal accounts.

Key Steps:

• Go to the policyholder’s contact details.
• Select Send Create Account Email.
• Ensure the policyholder receives and completes the registration.