NFIP Policyholder Communications

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This page outlines the documents the insurer will provide to the insured.

A detailed, computer-generated summary of the policy, including coverage limits, premium breakdown, and terms.

Summary of Coverage accompanies the Declarations Page, providing an overview of the policy’s protections. This ensures policyholders understand their coverage at a glance.

Insurers must send specific communications for various scenarios, including:

Building Replacement Cost Value (BRCV) Updates: Sent every three years to ensure replacement cost values are current for applicable buildings.
Severe Repetitive Loss (SRL) Notices: Inform policyholders of their property’s designation as SRL and the implications for premiums and mitigation assistance eligibility.
Flood Insurance Reform Act (FIRA) Notices: Annual notifications about claims history and its impact on premiums.
Renewal and Expiration Notices: Ensure policyholders are reminded of upcoming renewal deadlines and potential lapses.

Provisional Rating Notices: Inform policyholders if their policy uses provisional rates, requiring updates for accurate rating.
Effective Date Adjustments: Use the cancel/rewrite process to amend policy start dates while adhering to NFIP guidelines.

Templates are included for all key communications, such as SRL notices, renewal reminders, and cancellation verification letters, to maintain standardized and professional messaging.

Agent Responsibilities in Communications

Agents play a vital role in facilitating effective communication between the insurer and the policyholder. Key responsibilities include:

Ensuring timely delivery of required notices.
Explaining the implications of notifications, such as premium adjustments due to claims history or SRL status.
Providing guidance on mitigation efforts to address premium increases or SRL designations.

This page contains information about the NFIP. Find more NFIP Resources.