Submit Change to NFIP Coverage

Policy Guide

Standard Flood Insurance Policy

Applications

Equinox Procedure
Waiting Periods : Occupancy Foundations : Discounts

New Business

Elevation Certificates
Primary Residence
BRCV : Venting : Condos

Renewals

Equinox Procedure
Billing Changes

Changes

Equinox Procedures
Mortgagee : Insured
Transfer of Ownership
Coverage Limits

Cancellations

Equinox Procedure
Request Forms : Signatures
Reasons : Documents

This Equinox Procedure is for Agents. Find a complete list here.

This page describes the steps an agent will follow in the Equinox system to request a change to an NFIP policy's coverage limits, deductibles, or other details.

Overview

• Changes to NFIP coverage include increasing or decreasing coverage limits or adjusting deductibles.
• These changes may require additional documentation and are subject to specific NFIP rules, such as waiting periods.
• Agents must verify eligibility and ensure all requirements are met before submitting the change.

Steps to Submit a Coverage Change

1. Log in to the Equinox system and locate the policy requiring a change.
   1. Use the search bar to find the policy by number, address, or policyholder name.
   2. Verify that the policy is eligible for the requested coverage change.
2. Select the Coverage tab or menu option for the policy.
3. Click the Submit Coverage Change button to begin the process.
   1. If the button is not visible, confirm that the policy meets eligibility requirements for changes.
4. Specify the type of coverage change:
   1. Increase Coverage: Enter the new coverage limits for building and contents.
   2. Decrease Coverage: Adjust coverage limits as required, ensuring compliance with NFIP guidelines.
   3. Deductible Change: Select the desired deductible amounts for building and contents.
5. Provide supporting documentation, if applicable:
   1. Updated Property Valuation: Documents showing the current replacement cost or appraised value.
   2. Flood Zone Determination: Required for changes affecting premium calculations.
6. Review the entered information and uploaded documents for accuracy.
7. Submit the coverage change request.
   1. A confirmation message will appear, providing a reference number for tracking the change.
   2. Notify the policyholder of the submitted request and any pending requirements.

Common Issues

• Coverage increases requiring additional premium payments.
  • Confirm payment methods and ensure funds are received within the required timeframe.
• Changes conflicting with NFIP waiting period rules.
  • Verify effective dates and determine if exceptions apply.
• Documentation errors or omissions.
  • Ensure all required documents are attached and accurately completed.

Additional Resources

• NFIP Coverage Change Documentation Requirements
• Effective Dates for Coverage Changes
• How to Resolve Issues with Coverage Changes

This page is a rough draft and will need more work before it's finalized.