Submit Change to Mortgagee Clause

This Equinox Procedure is for Agents. Find a complete list here.

This procedure explains how agents or insureds can request changes to the mortgagee clause on an NFIP policy using the Equinox platform. Changes to the mortgagee clause may include updating the mortgagee’s name, address, loan number or adding or removing a mortgagee. Incorrect mortgagee information is a common cause of claim payment delay.

Procedural Steps

1. Access the Policy Record

Access the Policy Record

Select "Check Out for Edit" in the upper right corner
The button should show "Check In" while making the changes

2. Navigate to the Mortgagees Section

To quickly navigate to the Mortgagees section, go to the Policy Actions block

Choose Policy Changes
From the next menu, choose the Mortgagees option

Otherwise, scroll down to the Mortgagees section manually

3. Enter the Requested Changes

Enter the requested changes using the options below.

Add New Mortgagee

To add a mortgagee, follow these steps:

Adding a new mortgagee or loan number
Updating contact details for an existing mortgagee
Removing a mortgagee from the policy

Check to see if the mortgagee wants the policy to be billed to them (i.e. escrowed).

Update Mortgagee Details

To update a mortgagee, follow these steps:

Adding a new mortgagee or loan number
Updating contact details for an existing mortgagee
Removing a mortgagee from the policy

Remove Mortgagee

To remove a mortgagee, follow these steps:

Adding a new mortgagee or loan number
Updating contact details for an existing mortgagee
Removing a mortgagee from the policy

4. Review and Submit

Review the changes for accuracy and completeness before finalizing.

Scroll to the top of the page to enter the effective date.

Backdating is not allowed.
Enter today's date or a later effective date.

Once the effective date is entered, click the Issue button.

The system will process the change immediately. A Declarations page with the updated information will be available in the Documents section of the Policy Record.

If the lender or insured needs an immediate copy, then one can be downloaded and emailed.

Additional Details

NFIP Guidelines Reference: Guidance on mortgagee clause changes, including documentation and timeline requirements.
Equinox Quick Guide: Instructions for submitting mortgagee clause changes in the platform.
FAQs for Agents: Common questions about mortgagee clause changes (e.g., "What happens if the mortgagee details are incorrect on the policy?").

This page may need to be edited based on suggestions or concerns. Read more in the Discussion page.

This page contains details about NFIP Policy Changes.
Find more NFIP information in the How To Endorse section of the Flood Insurance Manual.