Submit Change to NFIP Billing Instructions
NFIP Renewal Bills can be sent to the insured or other interested parties, such as a named mortgagee. This procedure will show how to update where the renewal bill will be sent.
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Step 1: Check Out the Policy
* Log in to the Equinox platform and locate the policy requiring a billing update.
- Open the policy record and review the current billing information.
Step 2: WHERE DOES ONE GO?
* Check out the policy record to make changes.
- Ensure no other changes are being processed concurrently to avoid conflicts.
Step 3: Make Changes
* Navigate to the "Billing" section within the policy record.
- Review the current billing recipient and associated details.
Step 4: Review and Submit
* Enter the updated billing recipient details, such as:
* New name or address for the insured * Addition or update of a mortgagee or other interested party
- Verify that the changes align with the policyholder’s instructions.