Submit Change to NFIP Billing Instructions

This Equinox Procedure is for Agents. Find a complete list here.

NFIP Renewal Bills can be sent to the insured or other interested parties, such as a named mortgagee. This procedure will show how to update where the renewal bill will be sent.

Procedural Steps

1. Access Policy Record

An image showing the "Policy Changes" widget along the right side of the page. — Use the "Policy Changes" menu along the right side of the page.

Open the Policy Record to start

To quickly navigate to the Policyholder section:

Find the Policy Actions block on the right
Choose Policy Changes
From the next menu, click the Billing Instructions option

Otherwise, scroll down to the Policyholder section manually.

2. Edit

Use the Edit button (pencil icon) below the Primary Insured contact details.

This will open the Renewal Billing Instructions fields for editing.

An image showing the options in the Policyholder section. — Make the appropriate selections to the Renewal Billing Instructions as needed.

Section 1: Is the Policy Force Placed by the Lender?

If the lender (mortgagee) required the NFIP policy as a condition to a loan, then select the "Yes" radio button.

Section 2: Renewal Billing Instructions
Choose the radio button to make changes to the payor.

Once all details are entered, click the "Save" button (move to Step 3 below).

Renewal Billing Instructions: Other

After selecting the Other button, add contact information into the additional fields.

3. Choose Effective Date

An image of a date being selected — Choose the correct effective date for the mortgagee clause change

Scroll to the top of the page to enter the effective date.

Backdating is not allowed.
Enter today's date or a later effective date.
Choose "None" for the Waiting Period.

The Policy Change cannot be completed without choosing an effective date.

4. Review and Submit

Review the changes for accuracy and completeness before finalizing.

Once the effective date is entered, click the Issue button.

The "Abort" button will exit without saving any details.

Click the Issue button to finish the policy change.

The system will process the change immediately.

A Declarations page with the updated information will be available in the Documents section of the Policy Record.
If a Renewal Notice exists and the policy has not expired, then a new Renewal Notice will be sent to the updated payor.

If the lender or insured needs an immediate copy, then one can be downloaded and emailed.

This page contains details about NFIP Policy Changes.
Find more NFIP information in the How To Endorse section of the Flood Insurance Manual.