Submit NFIP Cancellation Request

This page is a rough draft and will need more work before it's finalized.

This page contains information about the NFIP. Find more NFIP Resources.

This Equinox Procedure is for Agents. Find a complete list here.

This article outlines details about NFIP Cancellations for insurance agents.

Equinox NFIP Cancellation Procedure

Access the Specific Policy
- Navigate to the specific policy in Equinox where the cancellation process will be initiated.
- Confirm that the policy details displayed are correct.
Select the Appropriate Cancellation Reason Code
- From the predefined list in Equinox, choose the reason code that corresponds to the circumstances of the cancellation.
- Ensure the selected code aligns with the policyholder’s request and complies with NFIP guidelines.
Upload Required Documentation
- Gather all supporting documents necessary for the selected reason code (e.g., bill of sale, lender statement, proof of destruction).
- Upload these documents directly to the policy in Equinox.
- Verify that all uploaded files meet NFIP requirements and are legible.
Complete the Cancellation Request Form
- Fill out the cancellation request form within Equinox.
- Ensure all required fields, such as cancellation effective date and policyholder information, are completed accurately.
Obtain Necessary Signatures
- Confirm that all required signatures, including the policyholder’s and/or agent’s, are present on the cancellation form.
- If signatures are electronic, ensure they comply with Equinox’s authentication process.
Submit the Cancellation Request
- Review the completed cancellation request form and uploaded documents for accuracy.
- Resolve any prompts or error messages in Equinox to address missing or incorrect entries.
- Submit the request through Equinox for processing.
Track Submission Status
- Monitor the status of the request in Equinox to ensure it is being processed.
- Follow up as necessary if additional documentation or corrections are requested by the insurer.