Consumer Portal

The Consumer Portal empowers policyholders to manage their policies directly while staying connected with their agents for support. It provides a user-friendly interface for accessing policy information, making payments, and submitting requests.

The Consumer Portal is a one-stop shop, empowering policyholders with these features:

• Convenience: Policyholders have 24/7 access to their policies and related actions.
• Transparency: Real-time updates keep users informed of their policy status.
• Support: Integration with agent workflows ensures prompt assistance.

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• 
  Policy View
• 
  Policy Documents
• 
  Claims View
• 
  Payments with Premium Calculation

Consumer Portal Overview

The Consumer Portal is designed for policyholders to access and manage their policies with ease.
Features include:

• Access to policy details and documents.
• Ability to report claims, request changes, or initiate cancellations.
• Notifications sent via email for actions like renewal reminders or required document uploads.
• Integration with Elevation Certificate generation for policyholders to download, complete, and resubmit.
• Displays key details such as policy number, effective dates, and coverage limits.
• Provides a summary of recent activity, including payments and endorsements.

Customer Relationship Management (CRM)

• Features a direct messaging tool for policyholders to communicate with their agents.
• Displays agent contact information prominently for easy access.
• Ensures agents are notified of any policyholder actions or inquiries.

Important

Navigation Tips for Policyholders Use the dashboard for quick access to key actions, such as making payments or filing claims. Keep agent contact details handy for support with more complex issues. Check the notifications section regularly for updates on policy status or payments.

Payment Management

• Enables policyholders to view their billing history and make payments online.
• Supports multiple payment methods for convenience.
• Includes reminders for upcoming payment due dates.

Policyholder Actions

• Request Policy Changes: Allows users to submit requests for changes to their policies, such as updates to coverage or contact details.
• File a Claim: Provides a guided process for initiating claims directly through the portal.
• Request Cancellation: Policyholders can select valid cancellation reasons, attach required documents, and update mailing information for refunds.

Document Access

• Policyholders can view and download key documents, such as declarations pages, invoices, and correspondence.
• Secure storage ensures privacy and accessibility.

• 
  Make Renewal Payments
• 
  Request Policy Changes
• 
  Submit Cancellation Requests

Consumer Portal Guides

Use the Quick Reference Guides shown below to walk policyholders through Consumer Portal functions.

Guide	Description
Request Policy Changes	Allows updates to coverage, deductibles, mortgage information, or insured details. Non-monetary changes are auto-issued; monetary changes are sent for underwriter review.
Make Renewal Payment	View outstanding balances, upcoming bills, and payment options, including NFIP Option B. Will include payment plan options.
Request Cancellation	Policyholders can select valid cancellation reasons, attach required documents, and update mailing information for refunds.
Report First Notice of Loss	Users can report claims and communicate with examiners or adjusters via a message center, includes document sharing and status updates (e.g., pending assignment or proof of loss).
Create Elevation Certificate	Generate the FEMA Elevation Certificate with directions to complete section H.
Upload Document	Show policyholders how to download and upload documents.